FAQ
Gift wrapping available
Q : Can I add ribbons or gift tags?
A. We do not offer ribbon wrapping, but we do offer gift wrapping in gift boxes wrapped in gift wrapping paper for an additional fee. We also offer gift wrapping free of charge.
If you would like to have your gift wrapped, please go to the shopping cart page and make your selection under "Change gift wrapping" on the order confirmation screen. If you would like a gift wrapped gift, please specify the name and inscription in the comments section.
* Please note that we cannot wrap wine bottles directly.
Q : Can I include a message card?
A. Sorry, we do not provide message cards.
Shipping Fee
Q. If I purchase items that have free shipping, will the entire order be free shipping?
A. No. Shipping charges will be incurred for any items other than those with free shipping.
Q. It says that shipping is free for orders over 15,000 yen (tax included), but I am still being charged shipping fees. Why is that?
A. The conditions for free shipping vary depending on the region. In addition, this applies to orders shipped at room temperature. Details are as follows.
[Areas eligible for free shipping (room temperature delivery)]
Aomori Prefecture, Iwate Prefecture, Akita Prefecture, Miyagi Prefecture, Yamagata Prefecture, Fukushima Prefecture, Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Saitama Prefecture, Chiba Prefecture, Tokyo, Kanagawa Prefecture, Niigata Prefecture, Toyama Prefecture, Ishikawa Prefecture, Fukui Prefecture, Yamanashi Prefecture, Nagano Prefecture, Gifu Prefecture, Shizuoka Prefecture, Aichi Prefecture, Mie Prefecture, Shiga Prefecture, Kyoto Prefecture, Osaka Prefecture, Hyogo Prefecture, Nara Prefecture
[Areas where additional shipping charges apply (room temperature delivery)]
330 yen: Aomori Prefecture, Wakayama Prefecture, Tottori Prefecture, Shimane Prefecture, Okayama Prefecture, Hiroshima Prefecture, Yamaguchi Prefecture, Kagawa Prefecture, Tokushima Prefecture, Ehime Prefecture, Kochi Prefecture
770 yen: Hokkaido, Fukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Kumamoto Prefecture, Oita Prefecture, Miyazaki Prefecture, Kagoshima Prefecture
1650 yen: Okinawa Prefecture
If you choose to use refrigerated delivery, additional shipping charges will apply.
About the condition of the product
Q. There is mold growing on the top of the cork. Is this a defective product?
A. You may see mold on the top of the cork, but this does not affect the quality of the product.
The ideal environment for storing wine is a temperature of around 15°C and a humidity of around 75 %. Under these high humidity conditions, mold may occasionally form on the top of the cork or on the label. However, this is also proof that the wine was stored in the right environment.
If you are concerned about mold, simply wipe it off thoroughly with a clean cloth or towel and enjoy the food in peace.
Q. I found a black object in my red wine. I drank it, but is it okay?
A. This is called "seeds" and is a natural precipitation of wine components. Please rest assured that it is not harmful.
Sediment is the combination of red wine components (colors, alcohol, acid, tannins, etc.) that settles or adheres to the inside of the bottle. This is especially common in aged wines, but can also occur in young wines.
Drinking the sediment is not harmful to the body, but it may taste bitter or harsh. Therefore, we recommend consuming it in the following way.
- Handle the bottle gently and pour slowly - be careful not to get any sediment in your glass.
- Stand the bottles upright beforehand - It is effective to stand the bottles upright a few days before opening to allow the sediment to settle to the bottom.
- Use a decanter - Carefully decant only the clear liquid into a decanter and pour from there into a glass.
By trying these methods, you can enjoy your wine more comfortably.
Q. My wine smells like mold.
A. It could be a unique wine defect called "cork taint" (cork smell).
Cork taint is a phenomenon in which wine has a damp, moldy smell that is different from the original aroma and flavor of the wine. It is said to be caused by a chemical called " TCA (trichloroanisole)" that is rarely produced during the bleaching and processing of cork. Drinking the wine is not harmful to the body, but it may not be suitable for drinking. We apologize for the inconvenience, but please take the following steps to resolve the issue.
- Keep the wine contents intact.
- Please make sure to cork the bottle to prevent the wine from leaking.
- Please contact us to discuss the details.
After checking, we will take appropriate action if necessary.
Wine storage
Q. Is it okay to store unopened wine at room temperature?
A. Wine should be stored in a cool place with a humidity level of around 70 % and a temperature of 12 to 15°C . High temperatures can cause the flavor to change, so care must be taken. Storing wine at room temperature, especially in the summer, is not recommended. If you are not going to drink it right away, we recommend storing it in a wine cellar or the vegetable compartment of your refrigerator. If the wine is corked, store it on its side to prevent the cork from drying out.
Q. How should I store wine after it has been opened?
A. After opening, store wine at low temperature, not at room temperature. If you have any leftover wine, seal it tightly and store it in a wine cellar or refrigerator. We also recommend using commercially available products such as vacuum pumps and argon gas injectors to prevent oxidation.
Q. How long can I drink wine after it has been opened?
A. After opening, the product will oxidize when exposed to air and the flavor will change. We recommend drinking it within the following period.
Red wine: 5 to 7 days
Light bodied will begin to lose fruit flavor after 3 days of opening.
White wine: 3 to 5 days
Dry wines can last for about three days, while sweet wines can last for up to a week.
Sparkling wine: same day to 2 days
Until the carbonation has evaporated. If you use the special stopper, it will last up to 2 days.
Storage points
Storage location: Wine cellar or refrigerator
Storage: Store tightly sealed. If possible, use a pump to remove air.